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Part & Parcel Goods
Part & Parcel Goods
Part & Parcel Goods

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Info - FAQ

FAQ

Inspired design, authenticity, and quality are hallmarks of a Part & Parcel rug. Our colorful, patterned rugs are designed in-house and made by hand, with attention given to every last detail. Part & Parcel is committed to using sustainable, organic materials, and preserving the heritage of true craftsmanship. Wool and fibers are sourced from trusted providers, dyes are hand mixed using natural materials, and we rigorously test for toxic chemicals and additives. We are proud to exclusively partner with GoodWeave® certified makers who adhere to ethical employment practices and fair compensation.

  • Our rugs are made-to-order, artisanal products and all sales are final and non-refundable. Please ensure your measurements, colors and designs are correct before placing an order.
  • We recommend ordering samples prior to your final purchase to see and feel our product in person.
  • Cancellations made within 48 hours after purchase will be refunded the purchase price. Cancellations made after 24 hours will incur a 50% restocking fee.
  • Returns will be accepted and refunded if the rug arrives damaged or the incorrect item has been shipped. Please send images and a description of the damage or wrong item to hello@partandparcelgoods.com. Part & Parcel is is not responsible for the cost and set up of the return delivery and items must be properly wrapped and shipped via a reputable carrier. We reserve the right to not refund returns that do not arrive in new condition.

Part & Parcel rugs are hand-woven, artisanal products. When an order is placed our weavers hand-dye the wool, scale and layout the pattern, hand weave, clean and dry the final product. Our process takes 12-16 weeks to create an heirloom quality rug. We do not expedite orders as every step is done with intention and care.

  • Shipping on our rugs is free for standard sizes and typically takes 3 weeks. Once your rug has shipped you will receive a tracking number. This is an estimate and we do not offer refunds or compensation for late deliveries. Please note our rugs are packaged to ship ground and once unpacked you may see creases. Creases should settle after a weeks.
  • Part & Parcel Goods currently only ships to the continental USA. If you are an international buyer, please contact hello@partandparcelgoods.com.

Our rugs are very durable and with proper care will last for years to come. Please review the “Care & Concerns” section of our site to get detailed instructions on to best maintain your rug.

At Part & Parcel, we value our trade relationships and offer exclusive pricing, expanded customization options, free samples, and more. Are you a design professional? Learn more and join.

Payment & Returns

Payment

  • Our rugs are made-to-order and all sales are final and non-refundable. Please see our returns policy below for more information.
  • When you place an order, you will be charged the full amount of your order. Your rug will then be placed into production and should be delivered to you in the time frame outlined at the time of purchase.
  • Please ensure your measurements, colors and designs are correct before placing an order. We encourage ordering samples to see and feel our product before your final purchase

Cancellations

  • Cancellations made within 48 hours after purchase will be refunded the purchase price.
  • Cancellations made after 24 hours will incur a 50% restocking fee.

Returns

  • Returns will be accepted if the rug arrives damaged or the incorrect item has been shipped.
  • Return requests must be sent within 4 business days after delivery.
  • Please send images and a description of the damage or wrong item to info@partandparcelgoods.com.
  • Part & Parcel Goods is not responsible for the cost and set-up of the return delivery.
  • Returned items must be properly wrapped and shipped via a reputable carrier.

Refunds

  • For rugs damaged in transit, Part & Parcel Goods will refund the cost of your order once documentation and rug have been received and reviewed.
  • Refund requests must be sent within 4 business days after delivery.
  • For instances where the wrong rug has shipped, Part & Parcel Goods will inspect the rug upon arrival and we reserve the right to refuse returns if the rug is not in new condition. If the rug is in new condition a full refund of the purchase price will be issued.

Disclaimer

  • All of our rugs are handmade using organic, natural materials and dyes. As such there may be slight differences in color and patterns details.
  • We strongly recommend ordering color samples prior to placing an order to ensure you are satisfied with your rug.

Rug Care

Our rugs are made from organic, sustainable materials and natural dyes. We recommend the following steps to keep your rug in good condition for years to come.

  • Incorrect vacumming is very damaging to hand-made rugs, causing threads to pull out and sprouts to form. We recommend using the handheld attachment to vacuum your rug or sweep with a broom. If using a vacuum, please turn the beater bar off as this will pull fibers from the face of the rug and also cause the face of your rug to fuzz. If you cannot turn your beater bar off, please have it on the highest clearance setting.
  • The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges. Carefully place your vacuum on the edge of the rug, do not roll your vacuum onto your rug.
  • The fringes on the ends of wool rugs are easily damaged by all vacuums. Use the handheld attachment to clean fringes.
  • Natural fiber brooms and sweepers are a great, gentle way to clean your rug. Canister vacuums without beater bars are also effective.
  • If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean. Do not rub a spill or use excessive water as this forces the stain deeper into the rug.
  • With a dry cotton towel or white paper towel, blot out stain as much as possible. Gently scrape off any food or debris with a dull instrument.
  • Professional cleaning by a provider who specializes in handwoven rugs is recommended for deeper, older stains.
  • We recommend using a rug pad underneath every area rug. A rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug. They also help avoid accidents from slipping and tripping and provide extra cushion on hard surfaces for your feet.
Info - Rug Care
Info - Common Concerns

Common Concerns

There are common characteristics inherent with hand woven rugs made from natural materials. The issues below are not considered defective and no reason for alarm.

  • Shedding: All wool rugs will have some shedding. Hand-knotted rugs will shed slightly less than tufted and woven rugs.
  • Sprouts: Loose fibers are common in hand-woven rugs. If you see loose fibers simply clip them carefully with scissors, do not pull by hand.
  • Creases: Creases can appear after a rug is shipped. Once unrolled, rug creases will disappear in a week or two. Try careful reverse rolling.
  • Colors: Different types of yarn will capture the dye colors differently. Hence, there might be some natural striation in the rug color and slight discrepancies from our site imagery.
  • Fading: Rugs in direct sunlight will fade over time. Rotate your rug and avoid placing near windows. We also recommend rotating rugs every 3-6 months due decrease wear.
  • Odor: Rugs recently removed from packing may have a natural fiber odor. This will dissipate in a week or so.

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