Shipping & Returns
Below you’ll find information about shipping timelines, delivery, cancellations, and returns. If you have additional questions, please don’t hesitate to contact us at hello@partandparcelgoods.com.
Shipping
Shipping is complimentary on standard rug sizes within the continental United States. Once your rug has been completed and ships, delivery typically takes approximately two weeks. A tracking number will be provided when your order leaves our facility.
Shipping timelines are estimates and may vary based on carrier conditions. While we do our best to ensure timely delivery, Part & Parcel Goods is not responsible for delays once an order has shipped.
Rugs are packaged for ground delivery and may be delivered to both residential and commercial addresses. White glove delivery is available for oversized rugs and select orders; please contact us for details prior to purchase.
At this time, we ship within the continental United States only. International customers are welcome to contact hello@partandparcelgoods.com to inquire about potential shipping options.
Returns & Cancellations
Because our rugs are made-to-order, cancellations are limited. Orders may be cancelled within 48 hours of purchase for a full refund. Cancellations requested after this window may be subject to a 50% restocking fee to account for materials and production already underway.
All sales are final. Returns are accepted only if a rug arrives damaged or an incorrect item has been shipped. To request a return, please contact hello@partandparcelgoods.com within a reasonable timeframe and include photographs and a description of the issue.
Customers are responsible for return shipping and any associated delivery or setup costs. Returned items must be properly packaged and shipped via a reputable carrier. We reserve the right to decline refunds for items that do not arrive in new, unused condition.
Custom-sized rugs and final sale items are non-returnable.