Refund policy

Because our rugs are made-to-order, cancellations are limited. Orders may be cancelled within 48 hours of purchase for a full refund. Cancellations requested after this window may be subject to a 50% restocking fee to cover materials and production already underway.

Returns are accepted only in the event that a rug arrives damaged or an incorrect item has been shipped. To initiate a return, please contact hello@partandparcelgoods.com within a reasonable timeframe and include photographs and a description of the issue.

Customers are responsible for return shipping and any associated delivery or setup costs. Returned items must be properly packaged and shipped via a reputable carrier. We reserve the right to decline refunds for items that do not arrive in new, unused condition.